Carls Building Supply Customer Success Story

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Carl's Building Supply CUSTOMER SUCCESS STORY Spruce Software Brings Major Gains on Multiple Levels OVERVIEW Carl's Building Supply www.carlsbuildingsupply.com Port Hadlock, Washington BUSINESS CHALLENGES: • Current system was very cumbersome • Managing special orders was difficult • Accounting processes were antiquated BENEFITS OF SWITCHING: • Spruce is easy to use • They have dramatically reduced time spent on daily processes • They've increased special order margins by 3% If you really want to know why using Spruce from ECi Software Solutions to manage a lumber yard makes so much sense, just spend a few minutes with Kyle Kincaid, chief financial officer at Carl's Building Supply in Port Hadlock, Washington. Carl's made the switch to Spruce in 2013 and, says Kyle, it has brought major benefits on multiple fronts. "We had been using the Advantage system for many years and it had basically gotten to the point where it was too old and we needed something better," he recalls. "Advantage is a very cumbersome system. We had to go through many different menus to get a report and we were getting multiple errors in the database." As Kyle went looking for new software options, it became clear very quickly that Spruce was the only logical choice. Spruce is lumber yard management software that costs half as much "We visited another lumber yard in the region that was already using Spruce and we really liked what we saw," he says. "The cost and monthly maintenance fees were very reasonable —probably about one-third to one-half of what we might pay with other systems. Spruce came loaded with features and functionality that we just didn't have with Advantage and its ease of use was very impressive." Three years after Carl's went live with Spruce, Kyle runs down some of the key changes at the company. Sales are up 84%, though he says that's due more to an improving market than to new software. Having said that, though, Kyle says Spruce is doing a great job of helping the company make the most of that sales gain For example, even though sales have nearly doubled over the past three years, the increase in headcount has been far less—from 23 to just 28 employees currently. ©2019 ECi, and the ECi Red Box logo are trademarks or registered trademarks of ECi Software Solutions, Inc. All rights reserved. 866.374.3221 | www.ecisolutions.com | How business gets done.

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