Chic Lumber Spruce Success Story

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Chic Lumber CUSTOMER SUCCESS STORY Spruce Brings New Efficiencies, Management Insights OVERVIEW Chic Lumber www.chiclumber.com O'Fallon, Missouri BUSINESS CHALLENGES: • Physical inventory was manual and extremely time-consuming • Customer statements would take days to produce • Business was very paper-oriented BENEFITS OF SWITCHING: • Spruce trimmed days off of inventory and statement processes • Document management system reduced depen- dency on paper, saving money • Easy to use system made finding documents simple and fast Adam Hendrix still remembers the way things were before his O'Fallon, Missouri-based company, Chic Lumber, switched to Spruce software to run the business. And he makes clear, those memories aren't exactly pleasant ones. Back then, the company would lose a weekend's worth of sales, and rack up a small mountain of overtime every year, in order to take physical inventory. Once the counts had been completed, there was another month of data entry to get them all into Chic Lumber's old system. Every month, it would take a team of four working two full days to generate and mail customer statements. And every day, Hendrix would walk past a room housing more than 30 five-drawer filing cabinets filled with the year's invoices and similar paperwork and an area of the warehouse that was home to even more cardboard boxes with older documents which they were required by the IRS to keep. It's time to pick a new business software Chic Lumber had been using the same program to run the business in one version or another since 1982 but when that software company came in and told Hendrix they were bringing out new software and were no longer going to support his program any more, he decided the time was right to take a broader look at the market and see what his software options might be. Over a six-month period, Hendrix and his team evaluated a number of different systems, talking to software houses and fellow building material dealers across the country before settling on Spruce. And what made them make that choice? Chic Lumber has been very much a customer-driven company since it was founded by Adam's father, David Hendrix, in 1979, and for Adam, the most important factor was how Spruce performed at the point of sale. ©2020 ECi, and the ECi Red Box logo are trademarks or registered trademarks of ECi Software Solutions, Inc. All rights reserved. 800.777.8231 | www.ecisolutions.com | How business gets done.

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