Spruce Michells Supply Success Story

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Mitchell's Supply CUSTOMER SUCCESS STORY Spruce Software for Building Materials Dealers Brings New Level of Productivity and Profitability OVERVIEW Mitchell's Supply Castlegar, British Columbia BUSINESS CHALLENGES: • Could not effectively handle growth • Out-of-date, non-industry specific software limited growth • Lack of back-office functionality hampered running the business at full efficiency BENEFITS OF SWITCHING: • Real-time insight into every aspect of the business enables better decision making • Tracking product flow and cash flow end-to-end in- creases productivity and profitability • Powerful, fast POS speeds up check out and creates opportunities to provide extra customer service Ask Chris Knegt what kind of impact Spruce™ business management software has had on his lumber and building materials store and the answer you get is one that covers just about every aspect of its operations. More on that in a moment but first, a little background on Knegt's company, Mitchell Supply Ltd. in Castlegar, British Columbia. Mitchell's is a family business that was founded in 1953. It is currently operated by third-generation owners, David Ackney and Karen and Chris Knegt. Over the years, Mitchell's has sold a broad range of very different products—including coal, sporting goods, and animal feed! Today, however, the company's mix focuses very much on its lumber and building supplies core, with lumber, paint, and roofing supplies currently representing the top three sales categories. Business has been good for Mitchell's of late, "Nothing but growth," says Knegt, driven by a strong local economy and a recent expansion and renovation of the company's retail store. But Knegt, an LBM veteran with more than 20 years' industry experience, is keenly aware that managing growth effectively can sometimes be just as difficult as fighting sharp market downturns. In good times or in bad, if you're trying to keep the business strong using out of date and unwieldy management tools, the challenges become even harder. Spruce software for lumber and building materials: built specifically for the industry Before Mitchell's made the move to Spruce, the company had relied on a generic POS system that had its roots in clothing and convenience stores. The program got the job done, he recalls, but it came with little back office functionality and even less in the way of features to address the very specific needs of a lumber and building supplies business. ©2019 ECi, and the ECi Red Box logo are trademarks or registered trademarks of ECi Software Solutions, Inc. All rights reserved. 866.374.3221 | www.ecisolutions.com | How business gets done.

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