Albertons Home Center Spruce Success Story

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Albertsons Home Center CUSTOMER SUCCESS STORY Expedited business processes tops list of reasons for switching to Spruce OVERVIEW Albertsons Home Center Parksville, British Columbia albertsonshomecenter.com BUSINESS CHALLENGES: • Training new employees on the system could take up to a week, reducing employee productivity • Previous system was not current or user friendly and offered few options, hindering execution of superior customer service and business efficiency • Monthly invoicing was a labor-intensive, print-and- mail process BENEFITS OF SWITCHING: • Spruce has made ordering, receiving, and getting customers through checkout easy and efficient • The software is Windows based, making it familiar and easy to use After 15 years in the building supply business, Brandon Ford knows just what he wants from his management software. "Everything needs to flow," he says. "The last thing you want to be worrying about when you're trying to run your business is your computer program. You've got plenty of other things to take care of that are a whole lot more important." The good news for Ford and the rest of the team at Albertsons Home Center in Parksville, British Columbia, is that since switching to Spruce software from ECi in 2015, computer worries are very much a thing of the past. Albertsons outgrew its system and needed to take its core competencies to the next level "If you're in the building supply business, Spruce is a program that makes it easy to take care of ordering, receiving, and getting customers through the checkout smoothly", says Ford. "And if we can't do all that and do it well, we've got a problem." Before switching to Spruce, Albertsons had used Profitmaster from ACCEO®. Folks at the company were used to the program, but as an organization that prides itself on innovation and superior execution, Ford knew it was time for a change. The solution had to be short on the learning curve and long on features "We really needed a program that was more current and more user friendly and that offered more options than what we had with Profitmaster," he says. And once Ford saw Spruce's features and benefits up close, making the decision to switch became very easy. "The Spruce sales reps came into the store, made their presentation and I told them right there and then that we wouldn't be looking at any other programs," he recalls. ©2020 ECi, and the ECi Red Box logo are trademarks or registered trademarks of ECi Software Solutions, Inc. All rights reserved. 800.777.8231 | www.ecisolutions.com | How business gets done.

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