FLIPBOOK - LBMH - Spruce

Hickory Home and Garden Spruce Success Story

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Hickory Home and Garden CUSTOMER SUCCESS STORY Spruce software helps keep garden center growing and secure after a cyberattack OVERVIEW Hickory Home and Garden Hickory, North Carolina hickoryhomeandgarden.com BENEFITS OF SWITCHING: • Spruce has been the catalyst for, and the support system behind a growth surge in customers, products, and sales • Spruce is a key reason why Hickory Home and Garden has more than doubled sales in the past five years while only adding three more full-time employees— going from 15 to 18 • The software has allowed the company to increase sales in certain product lines and expand into additional lines • Spruce has made it easy for Hickory Home and Garden to track inventory and set pricing that provides good margins After using Spruce business management software from ECi Software Solutions for more than 10 years, folks at Hickory Home and Garden Center in Hickory, North Carolina, have a pretty good idea of the benefits ECi's software system offers LBM operations. The company's office manager, who boasts an accounting career that began in the early 1980s, describes Spruce as the easiest program she's ever used to handle the financial side of a business. Spruce software for home centers has been the catalyst to doubling sales and expansion into new product categories Aaron Poland, another veteran with over 20 years at the company, says Spruce is a key reason why Hickory Home and Garden has more than doubled sales in the past five years while only adding three more full- time employees—going from 15 to 18. It's also why, he says, the company has been able to expand successfully into new product categories. Sales of power tools have risen from $800–$1,200 per year five years ago to close to $150,000 per year today. Fertilizer and grass seed sales have risen from about $8,000–$9,000 per year three years ago to $90,000 per year today. Growth on that scale without careful management of the basics can often cause serious cash flow and/or profitability problems. But that has never been a concern at Hickory Home and Garden thanks to Spruce, says Poland. As the business grew more complex, Spruce software made growth management simple "We have a very diverse mix of products and services and we are able to run just about all of it with Spruce," he reports. "Spruce makes it easy for us to track inventory, make sure our pricing is where it needs to be, and deliver superior customer service, whether it's to our retail walk-in trade, general contractors, or specialty landscapers in our market. Spruce takes what could be a very complicated business and makes it simple for us." 800.777.8231 | www.ecisolutions.com | How business gets done. © 2020 ECI Software Solutions, Inc. All rights reserved. All trademarks are the property of their respective owners

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