FLIPBOOK - LBMH - Spruce

Spruce Pilot Lumber Success Story

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Pilot Lumber Do It Center CUSTOMER SUCCESS STORY Spruce Serves Up Benefits on Multiple Levels OVERVIEW Pilot Lumber Do It Center Bellevue, Kentucky www.shoppilotlumber.com BUSINESS CHALLENGES: • Former system's support was lacking • Infrequent system up- grades or enhancements BENEFITS OF SWITCHING: • Excellent customer support with Spruce • Quick search and send of customer documents • More effective inventory management Even though the ability to offer innovative technology solutions well ahead of its competition has been a key element of the Spruce success story since the company's founding back in 1985, for Ken Grause and his team at Pilot Lumber Do It Centers in Bellevue, Kentucky, it was not the technology side of the company that first got their attention. "It was just so nice to find a service-oriented software provider with people who actually answered the phone when you called and who were as concerned about your business running right as you were," Ken recalls. "Spruce has provided excellent customer service and technical support from the day we decided to convert to Spruce" says Ken. "They've got a great team of support people, most of whom came from in the lumber business and were Spruce users on our side of the aisle. They understand our needs and they want to help. And when we call, it's very seldom that we ever need a follow-up call. The question gets answered or the problem gets solved." "Spruce makes it so much easier for us to compete against the big box stores and everyone else," Ken explains. "My job here is to make it easy for my staff to make a sale and make them appear to be the smartest people in this business. Spruce is a great tool that allows me to do just that." How exactly does spruce do it? "On one level, it's through a lot of little things," says Ken. "Locating an item in our database is so easy with Spruce and that's really important for a new person working the cash register," he points out. "Checkout has become an extremely fast process for us with Spruce— the credit card swipe and the signature pad, combined with printing tickets on a laser printer, means we can move our customers through the line so much more efficiently." ©2019 ECi, and the ECi Red Box logo are trademarks or registered trademarks of ECi Software Solutions, Inc. All rights reserved. 866.374.3221 | www.ecisolutions.com | How business gets done.

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