TimberTown Building Centre Success Story

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TimberTown Building Centre CUSTOMER SUCCESS STORY Spruce Lumberyard and Building Material Software Brings Costs Savings and Productivity Gains OVERVIEW TimberTown Building Centre Calgary, Canada timbertown.ca BUSINESS CHALLENGES: • Previous software was difficult to use and a true picture of the business was not possible • Making price changes was painfully labor-intensive, causing a drain on productivity BENEFITS OF SWITCHING: • Emailing statements and invoices saved time and thousands of dollars per month • Spruce helps identify new opportunities to improve inventory management, boost overall gross margin, and control expenses more effectively After close to 25 years in the industry, Steve Hull knows what it takes to make an LBM business strong and profitable. And, he says, it's a whole lot easier to do that if you're using Spruce® LMB software from ECi Software Solutions to run things. Hull, CFO at Calgary, Alberta-based TimberTown Building Centre, made the switch to Spruce in August, 2016, after previously using the Epicor® Dimensions™ program for many years. At one time, he says, Dimensions might have gotten the job done but those days were long gone. The program was difficult to work with, operated in batch mode instead of providing real-time information and managing functions such as purchasing and implementing price changes was painfully labor-intensive. In addition, Dimensions did not interface easily with other programs, forcing users to perform duplicate data entry that was both labor-intensive and rich in potential for human error. Hull looked at several different replacement options in addition to Spruce, including BisTrack™ and Eagle® from Epicor® and Profitmaster and Transaxion from ACCEO®. But Spruce was the clear winner and not just because of its superior technical features. The spruce building materials software staff was the deciding factor "Of all the programs we looked at, Spruce had the best user interface but the people side of the equation was just as important," he recalls. "The staff at Spruce seemed more interested than any of the others in making sure we had an easy transition and that made a real difference." Changing business management software can be stressful on a good day and with 140 employees spread out across five locations in Alberta and British Columbia, the stakes were especially high. Fortunately, Hull says, the move to Spruce could not have gone any smoother. ©2019 ECi, and the ECi Red Box logo are trademarks or registered trademarks of ECi Software Solutions, Inc. All rights reserved. 866.374.3221 | www.ecisolutions.com | How business gets done.

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