FLIPBOOK - LBMH - Spruce

JM Building Supply Spruce Success Story

Issue link: https://resources.ecisolutions.com/i/1129045

Contents of this Issue

Navigation

Page 0 of 2

JM Building Supply CUSTOMER SUCCESS STORY Spruce ® LBM Software Provides Big Business Software at a Small Business Price OVERVIEW JM Building Supply www.jmbuildingsupply.com Hobe Sound, Florida BUSINESS CHALLENGES: • JM Building Supply needed business insights into whatcustomers want, sales andmargin trends, overall business performance, and opportunities for improvement • The previous program was cumbersome and time-consuming, requiring workarounds to compensate for its inadequacies BENEFITS OF SWITCHING: • Spruce provides accurate, instantaneous data, and a source of business insights that enable smarter decision-making • Software is designed for their industry and needs. It's extremely time-efficient, allowing the team to focus on its core competencies— expecially serving the customer Ask Jack Monroe what he got when he started using Spruce lumber and building materials software to run his business and the answer might surprise you. Monroe, president of JM Building Supply in Hobe Sound, Florida, doesn't talk much about all the hi-tech features that come with the LBM business management software program. Instead, his answer focuses primarily on just two things that Spruce has given him and his team: more information and more time. More on all that in a minute but first, a little background: Monroe is a building materials guy from tip to toe. He represents the third generation of his family to work in the business and has been involved in the industry in one way or another for more than 45 years. He proudly identifies himself as "a traditional kind of guy" and he runs his business very much on old-time values: hard work, superior customer service, and an inclusive management style. He views his employees as members of an extended family who share in the company's success through a regular stream of profit-based year-end bonuses. But don't go thinking for one minute that this traditional guy doesn't also recognize the importance of using the very best technology in his business. Software designed for the LBM industry empowers workers to serve customers "Technology today is critical for any small business, but for the building supply industry it's particularly important," he contends. "The labor market—especially if you're looking for people with any experience— is about as tight as it's ever been and you've got to have the right technology if you want to be able to take care of your customers properly and still make a profit." 866.374.3221 | www.ecisolutions.com/spruce | How business gets done. ©2019 ECi, and the ECi Red Box logo are trademarks or registered trademarks of ECi Software Solutions, Inc. All rights reserved.

Articles in this issue

Links on this page

view archives of FLIPBOOK - LBMH - Spruce - JM Building Supply Spruce Success Story