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Coomers Timber & Building Supplies Spruce Success Story

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Coomers Timber & Building Supplies CUSTOMER SUCCESS STORY Family-owned Business Uses Spruce Software to Up Their Service and Stock Offerings OVERVIEW Coomers Timber & Building Supply United Kingdom BUSINESS CHALLENGES: • Coomers had outgrown its previous software and needed a merchant-specific system. • The company required a software that could bring together the back office, point of sale and stock management into one system. BENEFITS OF SWITCHING: • Managing the operation using one system has increased communication between employees and with customers, greatly improving their customer service and repeat business. • Using the automatic stock replenishment feature, stock levels have gone down, turnover has gone up and the instances of being out of stock have reduced. Coomers was founded in 1956 and remains a family owned and operated independent mixed builders' merchant with three locations in Hampshire, Surrey and Sussex. It sells a full range of heavy building materials, landscaping, timber, and lightside products, and has an award-winning specialist kitchen and bathroom showroom. The company has used ECI's Spruce Software for many years. Coomers was built on a bedrock of outstanding customer service, competitive pricing, and extensive product selection. They cover a broad spectrum from builders and decorators to small, local developers, landscapers and retail customers throughout Surrey and Hampshire. For many years, the company used a standard Sage account management package, which served it well. However, when the business out-grew the system's limitations, managing director Grev Coomer decided to make the transition onto a more specialised software system, from a software partner that understood the needs of the merchant sector. Coomer's chose industry-specific software that united the back office with point of sale, inventory, and customer service He was looking for a system that would pull together all the aspects of running a modern builders' merchant business. One that could integrate back office systems with point of sale and stock management. Spruce ® software from ECI, a fully integrated system that handles purchase ledger and sales ledger with point of sale, reporting, fixed asset tracking, document management and stock control, fitted the bill perfectly. "We needed to bring efficiency for customer relationship management, combining it with a really slick point-of-sale system and a powerful information database," Grev says. "A system that could manage all of the elements of our business in one place. Spruce very successfully does that." Under the Spruce document management system, all Coomers' transactions are automatically linked, giving users immediate electronic access to everything they need. ©2020 ECI, and the ECI logo are trademarks or registered trademarks of ECI Software Solutions, Inc. All rights reserved. 01522.252.252 | | How business gets done.

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